Suffice to say I am angry.
I have been drug around by the state health care system for this entire year. After being "approved" for coverage in December by the federal government, and then subsequently approved in January by the state government, I have yet to receive member cards so that I can actually use this insurance. None of this would be a huge deal if all I was trying to bill for was the usual STD/STI screenings. However, the cost of Lyme Disease treatments are going to be high, after already having paid for the litany of herbal supplements, the initial doctor visit, and the official Igenex testing that diagnosed Lyme Disease.
I feel like I accomplished a lot, and got nothing to show for it. I was dropped off at (what I thought was the right address) Social Services, which turns out is only the national branch and not the local one. After the officer at that desk tried so hard to get me the right address, I set out to walk five or six blocks to the next building, which also turned out was not correct. The helpful guards there quickly pointed to the building across the street. The third and final building was my destination, and the first officer said, "I can give you the phone number.." until I explained my situation, to which he said, "Oh, no you need to talk to a human."
I have been drug around by the state health care system for this entire year. After being "approved" for coverage in December by the federal government, and then subsequently approved in January by the state government, I have yet to receive member cards so that I can actually use this insurance. None of this would be a huge deal if all I was trying to bill for was the usual STD/STI screenings. However, the cost of Lyme Disease treatments are going to be high, after already having paid for the litany of herbal supplements, the initial doctor visit, and the official Igenex testing that diagnosed Lyme Disease.
I feel like I accomplished a lot, and got nothing to show for it. I was dropped off at (what I thought was the right address) Social Services, which turns out is only the national branch and not the local one. After the officer at that desk tried so hard to get me the right address, I set out to walk five or six blocks to the next building, which also turned out was not correct. The helpful guards there quickly pointed to the building across the street. The third and final building was my destination, and the first officer said, "I can give you the phone number.." until I explained my situation, to which he said, "Oh, no you need to talk to a human."
So I went to sign in, and was able to speak to someone. This was not the case worker assigned to me, but rather a general case worker that can help most people. She, along with all the officers and officials that I spoke with this morning, were so incredibly helpful and nice, and all had great attitudes. I was able to get the coverage member numbers, and a printout of when coverage starts, etc.. I also made sure to ask that I could use this at the pharmacy, and was told it would be enough information. Alas, the pharmacists said it was not enough, and even tried billing through conventional means, to no avail. So ultimately I had to pay cash for a hefty prescription cost.
The good news: I can bring proof of insurance within 2 weeks and they will rebill. Next up, try to get reimbursed.
The good news: I can bring proof of insurance within 2 weeks and they will rebill. Next up, try to get reimbursed.
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